LOCKDOWN 6.0 UPDATE FOR SENTIENCE PERSONAL TRAINING COVID Lockdown Membership Suspension Policy
Victoria will enter a "snap" seven-day lockdown after reporting seven new COVID-19 cases in the past 24 hours. The lockdown will take effect from 8pm AEST tonight, Wednesday 5th August, meaning residents will have only five reasons to leave their homes. Unfortunately that does not include us.
We will take the following action on your behalf: We will place your membership on 'open suspension' as of Friday 6th August for the duration of the 7 day lockdown.
An 'open' suspension means that we will suspend your membership for an undefined period, which will allow for any lockdown extensions.
Once we return from lockdown, we will extend your fortnightly or weekly membership access for the total number of lockdown days before billing occurs again.
Please note:
once we place your membership on suspension, your billing date will change
that 'virtual add on' services will also be added onto suspension as they are connected to your in-studio membership, Therefore, if you wish to access the virtual sessions, you will need to choose one of the payment options available in the app.
All upfront Memberships will have their expiry date extended once we re-open and confirm the total number of suspension days.
Access to Virtual Sessions If you wish to access any virtual sessions, you can book them via the Sentience PT app and a payment option will pop up. You can choose one of the 7 day options to suit your access needs.
If you have not yet tried virtual and would like more information about how it all works- reach out and ask! Call me on 9436 3240, you will be surprised how good you will feel and how much better you will feel during lockdown while being active!
This way, you can pay for what you use, and it will be easier to reconcile memberships after the lockdown.
If you have any questions please feel free to contact me on the studio number 9436 3240 which is re-directed to my personal phone, so you can get me!
